> For the complete documentation index, see [llms.txt](https://docs.stakestone.io/stakestone/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.stakestone.io/stakestone/stone-wallet/frequently-asked-questions/what-if-i-lose-access-to-my-account.md). # What if I Lose Access to My Account? If you’re unable to access your Stone Wallet account, don’t worry. There are a few ways to regain access. *** ### Try logging in again Start by logging out, refreshing the page and logging in using the method you originally used to create the account. Stone Wallet supports multiple login methods (such as Google or email), and in some cases, these may be linked to the same account. If you previously signed up with Google, you may still be able to access your account using your email login, depending on how your account was set up. ### Still can’t access your account? If you’re unable to log in, please contact support () and include: * the login method(s) you may have used * the email address associated with your account Our team will help you verify your identity and restore access. *** ### Notes For the best experience, we recommend continuing to use the same login method you used during sign-up. If you’re unsure which method was used, support can help you identify and recover your account. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.stakestone.io/stakestone/stone-wallet/frequently-asked-questions/what-if-i-lose-access-to-my-account.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.